Noose Around My Neck
|Genre||Self-help / Non Fiction
|Submitted:||Wednesday, 12 December 2007
|Read by:||923 different readers
Points to Consider:
A. Repetitive Strain Injury or Occupational Over-Use Syndrome reached world-wide epidemic proportions last century. A syndrome is a set of symptoms. Occupational Over-Use is a work-place injury brought about by repetitive actions causing strain on groups of muscles, nerves, soft-tissue, skeleton, energy and fluid pathways. Compounded by external force, e.g. motor vehicle accidents.
B. ACC needs to act on Medical Certificate recommendations; for years from 9/2000 - 10/2007 mine were ignored, and again from 2011 - current. I was in a better place after Cranial Osteopathy treatments until more accidents occurred! And costs soared.
Personnel must practise the ‘Ten Commandments’ of the Health and Disability Code. They are: Respect, Fair Treatment, Dignity and Independence, Proper Standards, Communication, Information, It’s Your Decision, Support, Teaching and Research, and finally, Complaints. I found, it is NOT OK to Complain.
C. ACC's staff need to develop customer services skills and change the majority of ACC workers’ attitudes towards us – their employers. OOS and other 'invisible injury' victims are treated with suspicion. ACC does its best to discourage claims and decline compensation, as do it's Assessors who lean towards their image of what they think ACC is looking for, they don't deal with facts in my considerable experience. It is difficult to get rehabilitation. ACC stole years of my life by ignoring all GP recommendations for treatment. Of my 14+ case managers, just three have done their job – to ‘assist [me] to lead as normal a life as possible’, and I am still fighting for help. I have gone to 2 Reviews, 4 Mediations, Court and numerous meetings, all of which a well person would find difficult. Truly insult to injury!
Assessors need to learn how to write objective reports, that is without personal comments and observations. These negative reports spit onto the next assessor, and no help is realised.
The Accident Compensation Corporation was set up for the people, by the people, during our time of need. We all pay our premiums. We are the Clients. ACC is the provider. All ACC personnel work for us i.e. assessors, case managers, administrators and government representatives. Without us, ACC could not operate. Remind them of this the next time one of them treats you badly - and they will attempt to do so.
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